Complaints

Pursuant to the requirements of Section 157.007 of the Mortgage Banker Registration and Residential Mortgage Loan Originator Act, Chapter 157, Texas Finance Code, you are hereby notified of the following:

Consumers wishing to file a complaint against a mortgage banker or a licensed mortgage banker residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, Texas 78705. Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov. A toll-free hotline is available at 1-877-276-5550.

The department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of licensed mortgage banker residential mortgage loan originators. A written application reimbursement from the recovery fund must be filed with and investigated by the department prior to the payment of a claim.

For more information about the recovery fund, please consult the department’s website at www.sml.texas.gov.

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The Mortgage Lady


Alisha Baty | Loan Officer
NMLS# 495465



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Friendly, warm, compassionate and understanding.

The Mortgage Lady and her team were able to complete my mortgage - start to finish - in 23 days....

Jennifer Flinton

5.0
2015-12-21T09:36:16-05:00

Jennifer Flinton

The Mortgage Lady and her team were able to complete my mortgage - start to finish - in 23 days. That is unheard of in this industry where it normally takes 30-60 days, minimum. They were also able to help me write up not one, not two, but four offers on houses within that time period, providing the necessary paperwork promptly each time. But most importantly, Lori and her team were friendly, warm, compassionate, and understanding, on top of being professional and efficient. I cannot recommend them highly enough.

Profoundly knowledgeable and professional.

We have had the distinct pleasure of working with The Mortgage Lady on multiple mortgage needs over several years. On...

Frankie & Melinda Waller

5.0
2015-12-21T09:37:22-05:00

Frankie & Melinda Waller

We have had the distinct pleasure of working with The Mortgage Lady on multiple mortgage needs over several years. On each occasion we have found her to be profoundly knowledgeable and professional, while at the same time being a joy to work with due to her enthusiasm, pleasant personality, and warmth.....Thank you for all that you do!

Thank you so much!

The Mortgage Lady, I know how lending guidelines make any conforming loan a difficult process these days. I truly believe...

Landon Smith

5.0
2015-12-21T09:38:11-05:00

Landon Smith

The Mortgage Lady, I know how lending guidelines make any conforming loan a difficult process these days. I truly believe these two refi's wouldn't have been this smooth, or closed at all, anywhere else. I have, and will continue to refer anyone looking for a loan in TX to you guys. Thank you so much!

She used technology to make us feel like we’re in the same town.

We cannot speak highly enough of our experiences in working withThe Mortgage Lady to arrange financing for our new home....

John and Carolyn Drummond

5.0
2015-12-21T09:39:36-05:00

John and Carolyn Drummond

We cannot speak highly enough of our experiences in working withThe Mortgage Lady to arrange financing for our new home. For most of the process, we were in a different city from The Mortgage Lady, but she used technology to make us feel like we're in the same town. We felt as though we had a personal relationship with The Mortgage Lady. She could not have been more supportive, patient, and positive. I encourage anyone purchasing a home to contact The Mortgage Lady.

We couldn’t be happier.

A big thank you to The Mortgage Lady and her team. We couldn’t be happier.

Ruben and Laura Vela

5.0
2015-12-21T09:40:09-05:00

Ruben and Laura Vela

A big thank you to The Mortgage Lady and her team. We couldn’t be happier.
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